93pk Privacy Policy

Introduction

93pk ("we", "us", "our") is committed to protecting the privacy of all persons who access, browse or register an account on the 93pk platform at 93pk.ws ("Platform"). This Privacy Policy explains in plain language what personal information we collect from you, why we collect it, how we use it, with whom we may share it, how long we keep it, and what rights you have in relation to it. Please read this policy carefully before using the 93pk platform.

By using the 93pk platform you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. We may update this policy from time to time; the version published on the platform at any given time is the current applicable version.

Information We Collect

We collect information about you in a number of ways depending on how you interact with the 93pk platform. The categories of personal information we may collect include:

• Identity and contact information: full name, date of birth, residential address, mobile phone number and email address provided during account registration or KYC verification.
• Financial information: payment method details (bKash number, Nagad number, Rocket number, Upay account or bank account details), transaction history, deposit and withdrawal records. We do not store full payment credentials; these are processed securely by our payment service providers.
• Identity verification documents: copies of government-issued photo identification, proof of address documents and payment method ownership evidence submitted during KYC verification.
• Gaming and betting activity: game history, bet records, wagering patterns, session duration, game preferences and bonus usage data generated through your use of the platform.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, referral URL, and session timestamps collected automatically when you access the platform.
• Communications data: records of your communications with 93pk customer support, including live chat transcripts, emails and any complaints or enquiries submitted through the platform.

How We Use Your Information

The personal information we collect about you is used strictly for purposes connected to the operation of the 93pk platform and the provision of our services to you. Specific uses include:

• Account creation and management: processing your registration, verifying your identity (KYC), maintaining your account in good standing, and communicating with you about account status, security alerts and important platform updates.
• Service delivery: processing deposits, handling withdrawals, crediting bonuses, settling bets, providing live casino services, and enabling all other features of the 93pk platform that you choose to use.
• Security and fraud prevention: monitoring account activity for suspicious behaviour, detecting and preventing multi-accounting, identifying bonus abuse patterns, and fulfilling our anti-money laundering (AML) obligations.
• Customer support: responding to your queries, resolving disputes, processing complaints, and providing assistance through our 24/7 live chat and email support channels.
• Platform improvement: analysing aggregated usage data and gaming patterns to improve platform performance, fix technical issues, develop new features and enhance the overall player experience. This analysis uses anonymised or pseudonymised data where possible.
• Marketing communications: sending you promotional offers, bonus notifications and platform updates by SMS or email where you have opted in to receive such communications. You may opt out at any time by contacting support or using the unsubscribe link in any marketing email.

Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The primary legal bases on which 93pk relies are:

• Contract performance: where processing is necessary to perform our contractual obligations to you, including creating and managing your account, processing financial transactions and delivering gaming services.
• Legal obligation: where we are required to process your data to comply with applicable laws and regulations, including KYC identity verification requirements, anti-money laundering obligations and responsible gaming regulations.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as preventing fraud, maintaining platform security, and improving our services — provided those interests are not overridden by your fundamental privacy rights.
• Consent: where you have given us specific, informed consent for a particular processing activity, such as receiving promotional marketing communications. Consent-based processing can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

93pk does not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share limited personal data with carefully selected third parties only in the following circumstances:

• Payment service providers: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay and our banking partners solely to process your deposit and withdrawal transactions. These providers are contractually bound to use your data only for that purpose.
• Game and technology providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe and others may receive session identifiers and anonymised gameplay data necessary to deliver their games on the 93pk platform. Full identity data is not shared with game providers.
• Regulatory and law enforcement authorities: where we are required by applicable law, court order or regulatory demand to disclose personal data to a competent authority, we will comply with that requirement. Where legally permissible we will notify you of such a disclosure.
• Business transfers: in the event that 93pk undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy policy of the successor entity will govern the handling of your data going forward.

Cookies and Tracking Technologies

93pk uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help us recognise you on return visits, maintain your session, remember your preferences and understand how you use our platform. The types of cookies we use include:

• Essential cookies: required for core platform functionality, including session management, authentication and security. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: used to remember your preferences and settings, such as language preference and display options, so you do not need to re-enter them each visit.
• Analytics cookies: help us understand how players navigate and use the platform, which pages are most visited and where technical issues occur. This data is aggregated and used solely to improve the platform.
• Security cookies: used to detect and prevent fraudulent activity, including identifying unusual access patterns, bot traffic and session hijacking attempts. These are essential security components and cannot be disabled.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features of the 93pk platform, including maintaining an active login session. We recommend keeping essential cookies enabled for the best platform experience.

Data Retention

93pk retains your personal data for as long as your account remains open and for a defined period thereafter. The retention periods we apply are determined by the purpose for which the data was collected, our legal and regulatory obligations (including anti-money laundering record-keeping requirements), and any applicable statute of limitations that may apply to disputes or legal claims.

Where you request deletion of your account, we will delete or anonymise your personal data within a reasonable period following the closure of your account, subject to any overriding legal obligation that requires us to retain specific records for a longer period. Transaction records and identity verification documents may be retained for up to five years after account closure in compliance with applicable financial record-keeping obligations.

Security of Your Personal Data

The security of your personal data is a priority for 93pk. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure. Our security infrastructure includes:

• 128-bit SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted storage of sensitive personal data at rest, including identity documents and financial records, using industry-standard encryption protocols.
• Access controls that restrict access to personal data to only those employees and contractors who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Ongoing monitoring of platform systems for security vulnerabilities, intrusion attempts and unusual access patterns, with incident response procedures in place to address any security events promptly.

Your Rights Regarding Your Personal Data

Subject to applicable law, you have a number of rights in relation to the personal data that 93pk holds about you. These rights include:

• Right of access: you have the right to request a copy of the personal data that 93pk holds about you. We will provide this information within a reasonable timeframe following receipt of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update some information directly through your account settings.
• Right to erasure: you may request that 93pk delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data — for example, while a dispute regarding its accuracy is being resolved.
• Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. Following an opt-out request, we will cease sending marketing communications within a reasonable period.

Children and Minors

The 93pk platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal information from persons under the age of 21. If you are a parent or guardian and believe that a person under 21 has registered an account or provided personal information to 93pk, please contact our support team immediately at [email protected]. Upon receipt of a verified report, we will take immediate steps to close the relevant account and delete all associated personal data.

Third-Party Services and External Links

The 93pk platform integrates with third-party service providers — including payment processors (bKash, Nagad, Rocket, Upay), game technology providers (Pragmatic Play, Evolution Gaming, Spribe and others) and technical infrastructure services. Each of these third parties operates under its own privacy policy. 93pk is not responsible for the privacy practices of third-party providers; we recommend reviewing their respective privacy policies if you have concerns about how those providers handle your data. The 93pk platform does not contain links to external gambling or commercial websites.

Updates to This Privacy Policy

93pk may revise this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. When we make material changes, we will provide notice via a prominent announcement on the platform and, where appropriate, via email to the address registered on your account. The date at the top of this policy reflects when it was last updated. Your continued use of the 93pk platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which 93pk handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal data subject requests (access, deletion, correction), email is the preferred and most efficient channel as it creates a written record for both parties.

Our Privacy Commitments at a Glance