Responsible Gaming at 93pk

Playing Safely at 93pk

93pk is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — not a way to solve financial problems or manage stress. The vast majority of our players enjoy the platform responsibly, and our role is to ensure the tools and information are always available for anyone who needs support.

This page explains the responsible gaming tools available on 93pk, the standards we hold ourselves to, and the guidance we offer to any player who feels that their gambling may be getting out of hand. We encourage every player to read this information and to make use of the tools provided — they are here to help, not to judge.

Age Restriction — 21+ Only

Protecting minors from exposure to gambling is one of our most fundamental obligations. Every account registration on 93pk requires the player to confirm that they are 21 years of age or older. During our KYC (Know Your Customer) verification process, all players must provide valid government-issued identification that confirms their date of birth before they can make a deposit or place a bet.

If 93pk has reason to believe that a registered account is being held or used by a person under the age of 21, the account will be suspended immediately pending identity verification. Any balance held in such an account will be frozen pending the outcome of the investigation. If the account is confirmed to be held by a minor, it will be permanently closed and the balance forfeited.

Responsible Gaming Tools

93pk provides a suite of responsible gaming tools that are accessible directly from your account settings. These tools are designed to help you maintain control over your gambling activity at all times. None of these tools require approval from 93pk — you can activate them yourself immediately.

Deposit Limits

Deposit limits allow you to set a maximum amount that you are permitted to deposit into your 93pk account within a defined time period. Setting a deposit limit is one of the most practical steps you can take to keep your gambling spending within a budget you are comfortable with.

• Daily deposit limit: the maximum total amount you may deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in any single calendar day.
• Weekly deposit limit: cumulative deposits are tracked from Monday 00:00 BST to Sunday 23:59 BST. The limit resets at the start of each new week.
• Monthly deposit limit: the highest protection tier, capping your total deposits within a calendar month. Recommended for players who want the strongest budget guardrail.
• Limit reductions take effect immediately. Limit increases require a minimum 7-day cooling-off period before the higher limit becomes active, regardless of your account history.

Time-Out Feature

A time-out is a short-term break from the 93pk platform. If you feel you need a pause from gambling — whether to clear your head after a losing run, to focus on other commitments, or simply to reset — the time-out feature gives you an immediate and effective way to take that break.

• Available time-out durations: 24 hours, 48 hours, 7 days and 30 days. During a time-out, your account remains open but you cannot log in, place bets, make deposits or receive promotional communications.
• A time-out cannot be cancelled or shortened once activated. When the time-out period expires, your account access is automatically restored without requiring any further action from you.
• If you feel you need a longer break than 30 days, we recommend using the self-exclusion feature instead. Repeated short time-outs with the intention of circumventing longer-term exclusion are not recommended and may prompt 93pk to initiate a responsible gaming review on your account.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who feel that gambling is having a serious negative impact on their life. When you activate self-exclusion on your 93pk account, access to the platform is blocked for the duration of the exclusion period you select. This is a firm commitment — not simply an account pause.

• Self-exclusion periods: 6 months, 12 months, 24 months and permanent closure. Permanent self-exclusion cannot be reversed under any circumstances.
• During self-exclusion: login is blocked; all pending withdrawal requests will be processed and paid out to your registered payment method; any remaining bonus balance is forfeited; all marketing communications are ceased immediately.
• To reopen an account after a time-limited self-exclusion period has expired, you must contact 93pk support directly. Reinstatement is not automatic and is subject to a responsible gaming assessment before access is restored.
• If you self-exclude from 93pk and then attempt to open a new account during the exclusion period, the new account will be closed immediately upon detection and any deposits made to it will be returned.

Recognising Problem Gambling

Gambling problems can develop gradually and are not always easy to recognise in yourself. The following signs may indicate that gambling is becoming a problem. If you recognise one or more of these patterns in your own behaviour, we strongly encourage you to use the self-exclusion tools or contact our support team.

• ⚠️Gambling with money intended for essential expenses such as rent, food, bills or school fees for your children.
• ⚠️Borrowing money from family, friends or lenders in order to fund gambling activity on 93pk or elsewhere.
• ⚠️Chasing losses — continuing to gamble in order to win back money that has already been lost, particularly after a long losing session.
• ⚠️Neglecting work, study, family responsibilities or personal health in order to spend more time gambling.
• ⚠️Feeling anxious, irritable or distressed when not gambling, or when unable to access the platform for any reason.
• ⚠️Concealing the extent of your gambling activity from family members or close friends because you are concerned about their reaction.

Recognising these signs is not a cause for shame — it is the first and most important step toward regaining control. 93pk's support team is available 24/7 and will treat your enquiry with complete confidentiality and respect.

Tips for Staying in Control

Most players who use 93pk do so safely and responsibly. The following practical steps can help you keep gambling a positive, enjoyable part of your leisure time rather than a source of stress or financial strain.

• Set a strict budget before you start each session and stick to it. Decide in advance the maximum amount you are willing to lose, and treat that figure as a fixed entertainment cost — not as money to be recovered.
• Only gamble with money you can genuinely afford to lose. Never use gambling as a way to generate income, pay off debts or meet everyday financial obligations.
• Take regular breaks during play. Set a timer on your phone if necessary, and step away from the platform at regular intervals regardless of whether you are winning or losing.
• Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are fatigued. Clear-headed decision-making is essential to responsible play.
• Balance gambling with other leisure activities. A healthy entertainment life includes a variety of hobbies and social activities — gambling should be one option among many, not the default way you spend free time.
• Use the deposit limit and session reminder tools proactively — before you feel you need them — rather than waiting until gambling has already become a problem. Prevention is always easier than recovery.

Our Commitment to Responsible Gaming

93pk takes its responsible gaming obligations seriously. Beyond providing tools for individual players, we have built responsible gaming principles into the way we operate the platform at every level. Our commitments include:

• We never target advertising or promotional materials at players who have self-excluded or who have activated deposit limits below a minimum threshold, recognising that these players have identified a need for reduced engagement.
• We train our customer support staff to identify signs of problem gambling during interactions with players and to respond with appropriate guidance and signposting to responsible gaming tools and support resources.
• We enforce a strict 21+ age policy with mandatory KYC verification for all accounts. No player may deposit or bet on 93pk without completing identity verification, which confirms age eligibility.
• We conduct periodic responsible gaming audits of our platform features, promotions and player communication strategies to ensure they remain aligned with our commitment to player safety and wellbeing.

Getting Help — Contact 93pk Support

If you feel that gambling is negatively affecting your life, your finances, your relationships or your mental wellbeing, please reach out to 93pk support immediately. Our team is trained to handle these conversations with empathy and discretion, and we will work with you to put the appropriate safeguards in place.

You are never alone in dealing with a gambling problem. Taking the step of reaching out for support — whether to 93pk directly or to an external counselling resource — is a sign of strength, not weakness. We will always respond to these enquiries as a priority.